Getting Started at Love Hearts
How do I register?
- Registering for Lovehearts Bingo is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two, and then you’re ready to play bingo.
Does Lovehearts Bingo run on a Mac or a PC?
You can run the Lovehearts Bingo game on either a Mac or a PC. And you don’t require a super-powerful computer to play the game. It will run on the average home computer. Put it this way. If you can surf the net, you should have no problems playing at Lovehearts Bingo. We do recommend that for a better gaming experience you play through a broadband connection.
Banking, Deposits and Withdrawals
What Deposit methods do you accept?
- We accepts most payment methods including Visa, Mastercard.
How do I cash out and get paid?
- Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit.
- Please find our withdrawal policy here.
What is the minimum amount I can deposit?
- Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit.
- Please find our withdrawal policy here.
I have made a withdrawal, when will the money be in my bank account or on my credit card?
- It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Enterprises (Gibraltar) Limited within 2 working days from your original request. However your bank or Credit Card Company may take up to 6 working days from then to complete the process.
- We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
- Your deposits and withdrawals will be listed on your bank statement under the title Broadway Gaming UK Ltd
Support
How can I contact the support team?
- The Lovehearts Bingo Customer Support Team is available to answer any questions you may have about your account or the game.
- You can speak to one of our Customer Support Agents by visiting the help chat room in the game. Alternatively you can contact us by using the Help form on the Support page.
- Finally, you can contact the team on the telephone on this number, 0808 2389 814 any time.
Security
Is it legal to play bingo online at Lovehearts Bingo?
Our services facilitated by this website are operated by Grand Battery Holdings Limited, a company incorporated in the Republic of Ireland.
Grand Battery Holdings Limited is licensed and regulated in Great Britain by the Gambling Commission under the account number 58267.
We encourage responsible gambling and support GamCare.
Will my personal details be safe?
We take our responsibilities towards our players’ security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.
Are my payment card details secure?
- We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
- This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
- This makes it impossible for people to crack this code and gain access to your confidential details.
Game Play
How do I know the bingo games are fair?
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Lovehearts Bingo.
What happens if I have purchased my cards and I get disconnected from the game?
- As soon as your cards are purchased, you are in the game regardless of your connection status.
- The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
Why can I not connect to the chat server?
Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
Can I keep my card numbers from game to game?
- Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
- If you do not like the numbers of your issued cards, you can simply get a new batch by clicking on the arrows below the bingo cards.
I received a Free Spins voucher, how do I claim it?
Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us.
How do I get support?
- Feel free to contact us with any questions or support issues.
- We will endeavour to answer all queries within 72 hours.
- We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
- Email: help@bingosupport.org
- Phone: (toll free, UK only)
