Check out our Frequently Answered Questions advice and get quick answers on our No Wagering Requirement Bingo site
Check out our Frequently Answered Questions advice and get quick answers on our No Wagering Requirement Bingo site

Frequently Asked Questions (FAQ)

Getting Started at Love Hearts

How do I register?

Does Lovehearts Bingo run on a Mac or a PC?

You can run the Lovehearts Bingo game on either a Mac or a PC. And you don’t require a super-powerful computer to play the game. It will run on the average home computer. Put it this way. If you can surf the net, you should have no problems playing at Lovehearts Bingo. We do recommend that for a better gaming experience you play through a broadband connection.

Banking, Deposits and Withdrawals

What Deposit methods do you accept?

How do I cash out and get paid?

What is the minimum amount I can deposit?

I have made a withdrawal, when will the money be in my bank account or on my credit card?
How will my transactions appear on my bank or credit card?

Your deposits and withdrawals will be listed on your bank statement under the title UK Regulated Lim/ WorldPay AP Limited (UK players) or Vglobal DSL (non UK players). For further details please find our withdrawal policy here.

Support

How can I contact the support team?

Security

Is it legal to play bingo online at Lovehearts Bingo?
Will my personal details be safe?

We take our responsibilities towards our players’ security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.

Are my payment card details secure?

Game Play

How do I know the bingo games are fair?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Lovehearts Bingo.

What happens if I have purchased my cards and I get disconnected from the game?
Why can I not connect to the chat server?

Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.

Can I keep my card numbers from game to game?
I received a Free Spins voucher, how do I claim it?

Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us.

How do I get support?